FREQUENTLY ASKED QUESTIONS
Returns and Exchanges
In the event you’d like to return or exchange an item, we want to make it as hassle-free as possible. Just submit a request within 30 days and we will return or exchange it for you, no questions asked.
To initiate an exchange or return, send us an e-mail or use our self-service return center.
Once we’ve received your return, we’ll promptly issue your refund. You’ll receive notification within 48 hours of us receiving your return. Please allow 3-5 days for funds to post to your original payment method.
We don’t accept returns if:
- Your item was received as a giveaway or promotion.
- Your item was purchased with a gift card.
- You purchased a final sale item.
Our goal is to make your exchange as easy as possible. Just let us know how we can help and we’ll take care of you immediately. Need a different size? No problem. We’ll send you a new one the same day, and include a complimentary return label for your exchange.
In the unlikely event (sorry about that!) you have received a damaged, misprinted, or defective item, please e-mail us or chat with us (lower right corner of the site) within 5 days of receiving the product so we can get you another one. Please include your order number, contact information, details of the issue (including photos if possible). After approving your return, we will e-mail you a return label at our expense so you can return the item to us.
If the mail courier is unable to deliver your package as a result of an incorrect address, it will be returned to us and you will be notified once we receive it. Within 5 days you will need to confirm your correct address, as well as pay the charges for reshipping your package. Our checkout allows auto-fill for convenience, so please be sure to double check your address.
We stand behind our products and want you and your pup(s) to be 100% satisfied with your purchase. If for any reason you aren’t, we proudly offer a 30-day money back guarantee.
Shipping
We’re committed to getting your order to you as soon as possible.
Dog products are shipped within 24 hours (generally same day before 5:00 PM PST Monday-Friday and 2:00 PST Saturday).
Dog parent products are made to order, so they require a couple extra days for processing.
Absolutely! We offer free shipping on all U.S. orders and free shipping on International orders over $75. We also offer expedited options which are calculated based on weight and destination.
Estimated shipping delivery times and fees:
USA
- USPS First Class (Approximately 2-3 Business Days): FREE
- UPS 3 Day Select (3 Business Days)
- UPS 2nd Day Air (2 Business Days)
- UPS Next Day Air Saver (1 Business Day)
CANADA
- USPS First Class International (Approximately 7-10 Business Days): $8.99
- UPS Standard (Approximately 2-7 Business Days)
- DHL Express Worldwide (Approximately 1-3 Business Days)
- FREE USPS First Class International for orders over $75
INTERNATIONAL
- USPS First Class International (Approximately 7-12 Business Days): $12.99
- DHL Express Worldwide (Approximately 2-3 Business Days)
- FREE USPS First Class International for orders over $75
Once your order has shipped, you’ll receive a confirmation e-mail which contains your tracking information. You’ll also receive updates when your order is out for delivery, and delivered. Generally, tracking information is available and updated the same day your order ships, but occasionally it can take a day or two depending on when it’s scanned. Rest assured that your order is still on it’s way.
To check progress at any time, please use our tracking page.
If your tracking information hasn’t been updated recently, don’t worry. Occasionally postal carriers don’t regularly scan packages and update their progress, but your package is still on the way.
For international orders, your package may move between multiple carriers, and as a result, tracking information may not update until it’s been delivered or if there’s an exception (such as duties owed). We recommend checking our tracking page regularly to make sure you don’t miss any attempted deliveries or duties owed notices. If you need help, we’re always happy to contact the carrier on your behalf.
We stand behind our products and want you and your pup(s) to be 100% satisfied with your purchase. If for any reason you aren’t, we proudly offer a 30-day money back guarantee.
Our dog apparel ships from our warehouse in Nevada. Our dog parent items ship from California, North Carolina or Latvia, depending on the proximity to your location. We strive to get your items to you as soon as possible, and as a result you may receive more than one package for your order.
Social Media
We absolutely love connecting with our furiends and customers on social media!
For a chance to be featured, please follow these steps:
- Follow us on Instagram: @ouiouifrenchie
- Post photos of you and/or your pups wearing Oui Oui Frenchie.
- Tag your photos with @ouiouifrenchie and/or #ouiouifrenchie
We’re always looking for opportunities to collaborate with influencers and brands. Please reach out and let us know what you have in mind. Generally we’re looking for high engagement and preferably accounts with over 10,000 followers. We receive a lot of requests to collaborate, sponsor giveaways, etc., and do our best to respond as quickly as possible. Thank you for your interest!
Follow us on our social media accounts and be among the first to know about new products, promotions, and giveaways! It’s also a great way to get in touch with us. We do our best to check and respond to all of our messages!
Instagram: @ouiouifrenchie
Pinterest: @ouioui_frenchie
Facebook: @ouiouifrenchiestore
Ambassador Program
Want to help raise money for a good cause and make some extra money for yourself at the same time?
Become an Ambassador and earn 10% of every sale you send to us, and a 15% off discount code for you and your friends, all while helping raise money for the French Bulldog Rescue Network!
- Earn 10% cash back on every purchase made through your referral link or coupon code.
- Receive exclusive Ambassador offers and early access to new designs.
- Have the opportunity to be featured on Oui Oui Frenchie’s social media platforms such as Facebook and Instagram.
- Help raise money for the French Bulldog Rescue Network.
- Sign up for our Ambassador program here.
- Once approved, spread the word about Oui Oui Frenchie by placing you referral link or coupon code on your social media accounts, blogs and/or websites. Sit back and watch the commissions roll in!
- Every time someone clicks on one of your ambassador links or uses your coupon code, and makes a purchase within 30 days, you earn 10% cash back on their order.
- Payouts are processed at the end of every month via Paypal.
If you have any questions, please contact us at: bonjour@ouiouifrenchie.com
Rewards Program
Absolutely! Sign up using your email and you’re ready to start earning points!
Rewards are earned when you’ve collected a certain number of points. Your first reward is a $5 discount for 500 Paw Points. Your rewards will appear when you check out under coupon codes. Each reward can be used once, and there’s no limit to how much you can earn!
Click the Rewards link. A panel will appear at the bottom left. Scroll down and you will see a box with a web address link in it. Share your link by clicking one of the social options: Facebook, Twitter, or e-mail.
